Warrantee & Return
Warrantee: Limited One-Year Warrantee:
Swampy Cooling Systems warrants, for one year from the date of the purchase, any of our products, excluding the options, that do not perform satisfactorily due to defects caused by faulty material or workmanship. In addition there is a Two-Year Limited Warrantee on the MightyhKool Model K2,excluding the options. Our obligation assumed under this warranty is limited to the repair or replacement of parts, without charge, which are defective and which have not been misused, carelessly handled, or defaced by repairs made or attempted by others. Consequential Damages due to our products are not covered. This warranty gives you specific legal rights. You may also have other rights, which vary from place to place. Parts under warrantee would be shipped freight free for the customer to install. Otherwise the complete product must be returned transportation prepaid, to the address of your nearest warrantee service. Call 480-897-1233 or email firstname.lastname@example.org for warrantee problems or questions.
We have Thousands of Happy Customers around the World, however there is always the unexpected and we want everyone as satisfied as possible!
There are Four Main Reasons our Portable Cooling Systems are returned:
1. Portable Evaporative Cooling was expected to cool an AREA.
(Cooling an area is explained in #8 of our Frequently Asked Questions)
2. Lack of understanding about VENTILATION when using Evaporative Cooling.
(Evaporative Coolers must NOT re-circulate cooled air like an A/C)
3. They didn't think the "Ice" Model would really use as much ice as we said it could.
(Using the "Ice" models is explained in #4 of our Frequently Asked Questions)
4. When the VACATION or Trip is over and cooling is no longer needed.
(Easily explained by the Clerk that handles Returns after the Christmas Party is over)
Please operate the Cooler according to the Instructions within ten (10) days of receiving it. Then call 480-897-1233 or email email@example.com with any questions and we will provide another ten days to make certain the cooler is operating correctly for your needs. If after these 20 days you are not satisfied we will authorize a return, as long as the outside case looks & smells as good as new.
The return must be completed within 30 days of receiving and you will be responsible for the return shipping and a $17% restock fee plus our Shipping & Packaging. No returns will be allowed after 30 days of receipt and if you return the order without authorization it must be returned to you and no credit will be issued. Thank you again as you will enjoy the relief from the heat the cooler will provide this year and for many years to come.
Please call 480-897-1233 or e-mail us at e-mail questions if
you have any questions regarding the return policy before you
If you are not familiar with Evaporative Cooling please read how simple and effective this alternative to air conditioning can be.